GTC

General Terms and Conditions (GTC) of Odessa Candles

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed via the Odessa Candles online shop. Deviating conditions of the customer are not recognized unless Odessa Candles expressly agrees to their validity.

2. Contractual Partner and Conclusion of Contract

The purchase contract is concluded with: Odessa Candles, info@odessacandles.ch

The presentation of products in the online shop does not constitute a legally binding offer. By submitting an order, the customer makes a binding offer to purchase the selected products. The purchase contract is only concluded upon our express acceptance in the form of an order confirmation or upon delivery of the goods.

3. Prices and Payment Terms

All prices are stated in Swiss Francs (CHF). Any additional shipping costs are shown separately. Payment can be made via prepayment, PayPal, credit card, or other offered payment methods.

4. Delivery and Shipping

Delivery is made within Switzerland and to selected countries. The delivery time is usually 3-7 business days but may vary in individual cases. If a product is not available, we will inform the customer immediately.

5. Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days. Within this period, the order can be canceled without stating reasons. The customer bears the costs of the return shipment. Further details on the right of withdrawal are set out in our withdrawal policy.

6. Warranty and Liability

The statutory warranty rights of Switzerland apply. Claims for damages by the customer are excluded unless there is intentional or grossly negligent conduct.

7. Retention of Title

The goods remain the property of Odessa Candles until full payment has been received.

8. Transport Damage

If goods are delivered with obvious transport damage, we ask the customer to report these immediately to the carrier and inform us as soon as possible. However, this does not affect the statutory warranty rights.

9. Data Protection

The processing of personal data is carried out in accordance with the applicable data protection regulations of Switzerland. Further information can be found in our privacy policy.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which can be accessed at http://www.ec.europa.eu/consumers/odr. However, we are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

11. Jurisdiction and Applicable Law

Swiss law applies. The exclusive place of jurisdiction for disputes arising from or in connection with these GTC is the registered office of Odessa Candles in Switzerland.

12. Final Provisions

Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.

Effective Date: 10.02.2025